Does BenPay charge annual or monthly fees?
Delta Card: 0 monthly fees, 0 annual fees, with low top-up and foreign exchange (FX) rates.
How long after the transaction is deducted from my account?
The transaction may be declined for the following reasons:
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Exceeded daily spending limit: The daily spending limits for the Alpha, Sigma, and Delta cards are $10,000 USD, $300,000 USD, and $100,000 USD, respectively. Transactions exceeding these limits will be declined.
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Merchant type restrictions: Certain payment scenarios and third-party platforms may not be supported (for example, Alpha Card supports Apple Pay, but may not support certain specific platforms or merchants).
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Cross-border fee restrictions: If the transaction involves cross-border spending, be aware of BenPay Card's FX fees (for example, the cross-border fee for the Alpha Card is 1.5%).
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Insufficient balance: The Alpha Card has a maximum balance of $200,000 USD. The Sigma and Delta cards have no balance limits, please ensure your account has sufficient funds.
If none of the above applies but the transaction is still declined, it may be due to other reasons, such as the card being frozen, preventing payments. In this case, please contact official customer support.