Does BenPay charge annual or monthly fees?
How long after the transaction is deducted from my account?
The transaction may be declined for the following reasons:
-
Exceeded daily spending limit: The daily spending limit for each BenPay Card is $10,000 USD. If this limit is exceeded, the transaction will be declined.
-
Merchant type restrictions: Certain payment scenarios and third-party platforms may not be supported (for example, Alpha Card supports Apple Pay, but may not support certain specific platforms or merchants).
-
Cross-border fee restrictions: If the transaction involves cross-border spending, be aware of BenPay Card's FX fees (for example, the cross-border fee for the Alpha Card is 1.5%).
-
Insufficient balance: Alpha Card can hold up to $200,000 USD in balance. Sigma Card unlimited. Ensure that the account balance is sufficient.
If none of the above applies but the transaction is still declined, it may be due to other reasons, such as the card being frozen, preventing payments. In this case, please contact official customer support.