Which wallets and on-chain currencies are supported for login?
BenPay Card currently supports login via zkLogin (Apple/Google options), the OpenBlock Wallet, and mnemonic wallets created through the BenPay App.
The supported deposit methods include:
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Crypto Currency Top Up: Top up by sending USDC/USDT to the deposit address via your wallet or exchange to receive BUSD at a 1:1 ratio—instantly usable.
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Bridge From Other Chain: Supports cross-chain transfers of assets such as USDC and USDT on the BenFen, Ethereum (ETH), Binance Smart Chain (BSC), Polygon, Optimism, Arbitrum, Avalanche, Base, SOL, and TRON networks
More chains and tokens will be supported in the future.
Is there a minimum amount limit for recharge?
minimum 35 BUSD
Is there a handling fee for recharging?
Alpha Card 0 recharge fee , Sigma Card charges 1.5% recharge fee .
Will the Recharge be credited immediately?
Real-time arrival: Funds can be used immediately after a successful Recharge.
Where can I check my card balance?
To enter the cardholder page (Home → Card → My Card; on the Home page, click “Go to Card Wallet”), you can view card details and transaction history. Please refer to the Card Usage Guide in the BenPay Card Graphic Guide for more information.
How to deal with a failed Recharge? Why is the balance not displayed on the card after I recharge?
Users need to check whether the on-chain transfer is successful, usually in the following situations:
1. Block confirmation delay
Suppose the recharge information is confirmed to be correct, but the assets have not yet arrived. In that case, the block confirmation on the chain needs to wait for a specific period. There may also be a delay in synchronizing the block to the Wallet. Please be patient and wait. If the account has not arrived after more than 1 hour, please contact customer service for assistance.
2. Incorrect address and network charging
Be sure to carefully check the recharge address and network type before recharging. If you recharge to the wrong address or select an unsupported network type, the assets may not be credited. If you encounter this problem, please contact customer service for assistance.
3. Minimum Recharge not reached
The platform recharge page clearly indicates the minimum recharge amount. When withdrawing coins from other platforms, please consider the issue of handling fees to ensure that the actual recharge amount reaches the minimum; otherwise, the assets cannot be credited. If there is still a remaining amount after deducting the handling fee, it can be refunded to the designated address; if the balance is not enough to pay the withdrawal fee, the funds cannot be recovered.
4. Recharge status query
After completing the Recharge, you can check the transaction status through the block explorer. The confirmation of successful Recharge is indicated by the transaction status displayed as "Confirmed." If the status is "Pending Confirmation" or "Failed," please try to inquire later or contact customer service for processing.
5. Network issues
When recharging, please make sure the network is stable and use the official link. If the Recharge fails due to an unstable network or unofficial links, it is recommended that you verify the situation first and then contact customer service for assistance.
6. Peak charge delay
Blockchain transactions may take a long time to confirm during peak network hours due to congestion. It is recommended that you wait patiently and regularly check the progress of your Recharge. If the transaction did not arrive long ago, you can contact customer service to provide the transaction hash (TxID) for an inquiry.
7. The account is frozen or restricted
If your card account is frozen or restricted, the recharge amount may not be appropriately credited. It is recommended to contact customer service.
8. Double Recharge
If you make multiple recharges in a short period of time, it may cause system recording delays and abnormal asset display. You should check the recharge records to ensure each transaction's status is correct and contact the platform customer service personnel to confirm the arrival status.
9. Materials required when contacting customer support
To ensure that customer service can quickly locate the problem, please provide the following materials:
•Transaction hash of Recharge (TxID)
•Your recharge address and network type
•Screenshot or video to illustrate the problem
Please contact customer service through BenPay's official TG community:https://t.me/BenPayOfficial