Freezing of funds
Account freeze: If your account is flagged by the system as frozen due to security risks or abnormal activity (such as frequent remote logins or suspected illegal transactions), the recharge and consumption functions will be temporarily limited. Please get in touch with customer service to provide materials for unfreezing.
How to Avoid Freezing
Compliance operation: Ensure transaction behavior complies with platform rules and avoid making frequent large transfers or engaging in high-risk operations.
Check information: Carefully check the address and network type when recharging to prevent fund retention due to incorrect recharging.
Pay attention to the account status: If you receive a security reminder email or text message, please follow the instructions to verify your identity or change your password promptly.
Thawing process
If the account is frozen, please get in touch with customer service and provide:
Registered email/phone number
Recent transaction records (such as TxID)
For further assistance, please get in touch with us through official support channels
📧 E-Mail: support@benpay.com
📱 Telegram: https://t.me/BenPayOfficial