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Wrong top-up address, network, or token

Deposit to the wrong address/network/currency

Before depositing, carefully check the currency/recharge address/network type. If you deposit to the wrong address or select an unsupported network type, the assets may not be credited. If you encounter this problem, please contact customer service for assistance.

 
⚠️ Note: Cross-chain deposits support USDC and USDT only. Do not deposit any other tokens to cross-chain addresses, as they will be unrecoverable!
 
For other assistance, please get in touch with customer service through BenPay's official TG community: https://t.me/BenPayOfficial
 
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Last modified: 2025-07-14