If your payment fails due to an invalid or unusable card, please first check:
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Daily spending limit exceeded: Alpha Card daily spending limit is $10,000 USD, and Sigma Card daily spending limit is 300,000 USD, and Sigma Card daily spending limit is 100,000 USD.
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Merchant acceptance: Please note that some merchants or third-party platforms may not be supported.
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Cross-border fee: Alpha Card is subject to a 1.5% FX fee when making cross-border purchases, Delta Card is 0.5%.
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Insufficient balance: Alpha Card can hold up to $200,000 USD, and Sigma/Delta Card has no limit —please ensure your balance is sufficient.
If none of the above applies, your card may be frozen, damaged, or otherwise compromised. Please contact BenPay support via our official Telegram community:
https://t.me/BenPayOfficial