If you encounter payment failure during the payment process, you can follow the steps below to check and handle it:
Network issues:
Check if your network connection is stable.
Try switching networks (e.g., from WiFi to mobile data), refresh the page, or reopen the app.
Abnormal transaction prompt:
If it prompts "Network exception/error, please try later," it may be due to an unstable network or incomplete resource loading. It is recommended that you switch networks and try again.
Stepping in/out of the card:
Provide screenshots and transaction hashes (TxID) for entry/exit, and contact customer service personnel for processing.
Recharge not received:
Provide the transaction hash (TxID), recharge address, network type, bank card number, and name, along with relevant screenshots. Contact customer service for processing.
Recharge error:
Confirm whether the recharge address, network type, and currency are correct. If you recharge to the wrong address or select an unsupported network type, the assets may not be credited to your account. Please get in touch with customer service for assistance.
If the above methods still don't solve the problem, it's recommended that you contact customer service and provide relevant transaction information for further assistance.