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Before Verification
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Verification Order Cannot Be Skipped
KYC verification includes three levels: V1 → V2 → V3, which must be completed in order. You cannot start the next level without completing the previous one.
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Information Accuracy Check
Before submitting your phone number, email, or ID details, carefully review them for accuracy and format to avoid verification failures or account restrictions.
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Common Verification Errors & Solutions
If you encounter the following messages, please follow the instructions:
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"Incorrect verification code" Check whether the code entered matches the one received. Pay attention to case sensitivity and spaces.
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"Verification code expired" Codes are usually valid for 5–10 minutes. Enter promptly. If expired, request a new code.
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"Please enter a valid phone number/email address" Confirm the phone format (e.g., starting with +86) or email format. Avoid typos or unsupported email providers.
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Account Binding Rules
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One email address can be linked to up to 5 BenPay accounts.
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One ID document can be used to verify up to 5 BenPay accounts.
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Benefits Corresponding to Each Verification Level
| Verification Level | Key Benefits |
| V1 (Phone/Email Verification) | Ability to create groups and start chats within the App |
| V2 (ID Document Verification) | Ability to send and receive on-chain red packets |
| V3 (Advanced Verification) | More benefits are under development — stay tuned |
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IM-Related Reminders
In the following scenarios, if your email is not yet bound, the system will prompt you to complete binding:
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Sending or receiving red packets
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Sending messages
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Making transfers
For example, when you receive a red envelope, you need to bind your
(ID Document Verification)V2 account. If you haven't bound it, the system app will display a prompt; click "Go to Verification."
This binding process is consistent with the KYC V2 rules. You can only use the relevant functions normally after binding. View the binding tutorial.
