1.Important Notes Before Card Cancellation
Card cancellation is irreversible. Once the cancellation is completed,
, the card can no longer be used for payments, binding, subscriptions, or pre-authorizations. All related funds will be settled according to this notice and the rules displayed on the cancellation page.
The original card information, card number, and all associated bindings will no longer be accessible or usable. If you apply for a new card, you will need to resubmit the application and comply with the platform’s current issuing rules.
Please carefully read this notice before proceeding, and back up any necessary information related to your card. If you have any questions, please contact customer support or refer to the Help Center.
2.Cancellation Requirements
Before submitting a cancellation request, please ensure all of the following conditions are met. If any of the following exist, they may affect the processing time or settlement of funds:
-
The card is in normal status;
-
There are no ongoing or pending settlement transactions;
-
There are no unsettled guarantee deposits or pre-authorized transactions;
-
All subscriptions and automatic billing authorizations linked to the card have been canceled.
3.Balance and Guarantee Deposit Handling
After the cancellation request is submitted, the system will calculate the estimated refundable amount based on your current card balance and cancellation fees, and return it to your card balance account as shown on the page. Please carefully review all amounts and settlement details displayed in the cancellation interface before submission.
If you have paid a guarantee deposit, in order to mitigate potential risks such as delayed charges or transaction disputes after cancellation, the deposit will be refunded in stages within a risk coverage period. For detailed rules and refund timelines, please refer to the Card Guarantee Deposit Policy
4.Processing Time and Result Explanation
-
After submitting a cancellation request, the cancellation process and balance refund are typically completed within 3–15 business days. Actual processing time may vary depending on transaction status, refund processing progress, card network settlement cycles, and holidays.
-
If any charges, refunds, or other financial activities occur during the cancellation process, the cancellation or fund settlement may be delayed. Please ensure all related activities are completed in advance.
-
If the card is subject to abnormal transactions, risk controls, disputes, or other verification requirements, the platform reserves the right to suspend or terminate the cancellation request.